Customer Relations Manager

Location: 6260 Highway 7, Vaughan Ontario

Posted date: June 10, 2022


Duties include but are not limited to:

  • Receive & process orders in SAGE that come in via web/phone/emails and sales reps including creation of work order, coordinating with production and courier for delivery
  • Customer service with respect to offering suggestions on gift ideas, add on sells, dealing with customers concerns and tracking packages for customers.
  • Liaise with couriers to obtain shipping quotes and/or to book special deliveries
  • Retrieve orders from third party vendors/portals (such as Costco/Airmiles/Helix/ TSC), process in SAGE and then close orders/provide tracking info once shipped
  • Product returns- contacting customers for redelivery and re-delivery charges or processing credit notes/refunds for returns
  • Updating customer and salesperson databases, including creating new customer codes when required and assigning sales reps
  • During high season (October - December), duties include interviewing and facilitating training of seasonal employees, providing feedback and support, and general overseeing of Customer Service Department
  • Process ongoing gifting programs & maintain accurate inventory counts (such as Home closing/Monthly Birthdays/ Welcome Gifts/ New Baby etc.)

Skills Required

  • Proficient computer skills
  • Proficient in Microsoft Word & Excel
  • Knowledge of SAGE 300 ERP preferred but not mandatory
  • Effective communication skills including experience in a retail customer service setting
  • Able to work in a fast pace environment
  • Able to prioritize and handle times of increased work load
  • Focused and observant with attention to detail
  • Willingness to assist others, and take the initiative to go above and beyond role expectations

Job Type

Full Time. General work hours: 9am - 5pm, Monday - Friday. Some weekends may be required.

Apply & Upload Resume

Please complete the form below to upload your cover letter and resume.

Cover letter and resume should be combined as one file. Supported format are PDF or Word Document.