PLAYLIST

CAREER OPPORTUNITY

Customer Services Representative

Location: 6260 Highway 7, Vaughan Ontario

Posted date: August 16, 2020

Responsibilities

May include but are not limited to:

  • Receive & process orders in SAGE software system, that come in via web/phone/emails and via sales reps including creation of work order, coordinating with production and courier for delivery
  • Answering customer service calls and taking orders over the phone
  • Offer customer service assistance with respect to offering suggestions on gift ideas, add on sells, dealing with customers concerns and tracking packages for customers
  • Liaise with couriers to obtain shipping quotes and/or to book special deliveries
  • Updating customer and salesperson databases including creating new customer codes when required and assigning sales reps
  • Invoicing orders in a timely manner

Qualifications

  • Proficient in Microsoft Word & Excel
  • Knowledge of SAGE 300 ERP preferred but not mandatory
  • Able to speak comfortably on the phone answering customer inquiries
  • Effective communication skills including experience in customer service
  • Able to work in a fast pace environment
  • Focused and observant with attention to detail
  • Willingness to assist others, and take the initiative to go above and beyond role expectations

Working Conditions:

Office environment

Job Type:

Seasonal Full Time (September to December) 9am – 5pm, with some alternative shifts available after November 15th.

Apply & Upload Resume

Please complete the form below to upload your cover letter and resume.

Cover letter and resume should be combined as one file. Supported format are PDF or Word Document.