byPeterandPauls.com Special Events

CAREER OPPORTUNITY

Events Operations Manager

Location: 6250 Highway 7, Vaughan Ontario

Posted date: March 28, 2019

Report To:

Senior Operations Manager

All Manager Reports to:

General Manager

Department Mission Statement

To work together towards ultimate guest satisfaction with both product quality and service resulting in the maximization of profits

Areas of Accountability

Financial:

  • Develop yearly budgets and ensure they are achieved
  • Forecast labor on a weekly basis
  • Set training goals based on the budget for FOH staff members and monitor their performance on a monthly basis
  • Work with Sales, Logistics and BOH teams to execute events to the highest company standards
  • Ensure managers are using proper company standards and policies
  • Introduce company facilities to new and prospective clients
  • Entertain wedding clients, special event planners, and Director’s of Catering from outside to introduce and showcase the facility
  • Have captains / events reports fully expedite and detailed for future references

Service:

  • Increase the standards of both Catering and Banquet service
  • Analysis of comment cards with proper follow-up, ensuring customer expectations are met or exceeded
  • Set-up training programs for department and ensure on-going training per Company standards
  • Produce and provide weekly information reports to all responsible departments
  • Finalize all event details with Captains / floor managers
  • Execute banquet event orders including requirements for food and beverage, function room set-up and audio visual
  • Handle bridal suites requirements
  • Confirm final/guaranteed numbers with client and ensure if numbers exceed required signed form
  • Ensure flawless event execution from FOH and BOH
  • Follow-up with client during the event
  • Re-plan all service areas for next day operations
  • Monitor and Maintain service areas to standards (cleanliness; operational appearance and functionality)

Human Resources:

  • Create a working environment that is positive, stimulating and motivating
  • Encourage the introduction of new ideas
  • Create a team atmosphere where all staff support each other
  • Ensure an open-door policy
  • Encourage discussion of ideas/changes at weekly meetings
  • Educate staff on bill 168 and OADA legislation
  • Chair and host health and safety monthly committee meetings
  • Update H&S Boards across facility
  • Worked on a successor plan for company
  • Perform by-yearly performance reviews for FOH staff including assistants, supervisors, servers
  • In charge of disciplinary steps up to terminations

Supervision Exercised:

Direct: General Manager
Indirect: All FOH staff members

Supervision Received:

Direct: General Manager

Commitment:

Since it is essential for us to work in an atmosphere of friendly cooperation, it is your responsibility to:
  • Ask your Supervisor for an explanation of anything you do not understand.
  • Attend all meetings and training sessions.
  • Read and completely understand your Job Description.
  • Take the necessary extra step to improve the experience of our Guest's and promote return stays.

Apply & Upload Resume

Please complete the form below to upload your cover letter and resume.

Cover letter and resume should be combined as one file. Supported format are PDF or Word Document.