Job Description

Responsibilities

• Manages to ensure an exceptional guest experience from start to finish
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
• Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
• Monitors adherence to health, safety and hygiene standards, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Maintains restaurant cleanliness and upholds esthetics standards
• Monitor staff schedules and ensures that budgeted labour costs are met
• Maintaining accountability for all internals controls around invoices, cash and other payments handling and procedures
• Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
• Implementation and execution on marketing and promotional activities in partnership with the Peter and Paul's marketing team
• Appropriately adapts to seasonal changes and creates and manages relevant initiatives including new menus
• Arranges for maintenance and repairs of equipment and services
• Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds
• Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
• Complete weekly payroll reports
• Review weekly reservations and events
• Manages the booking and securing of private events
• Host and lead weekly manager meetings

Requirements

• 4+ years of experience as a restaurant manager
• Degree in restaurant or hospitality management preferred
• Extensive food and wine knowledge 
• Proven ability to develop, coach and inspire a high-performing team
• Proactively recruit, hire and retain talent
• Ability to manage budgets and forecasts
• High attention to detail with integrity to elevate the guest experience
• Fully understand and embody Peter and Paul's Hospitality can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
• Strong interpersonal and conflict resolution skills
• Excellent oral/written communication skills
• Strong analytical/decision-making skills
• Strong knowledge of restaurant operating platforms i.e.: Silverware, Opentable, and varies POS systems

Traits

• You value honesty and humility. You have integrity and do what you say.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in client first and building lasting relationship with your clientele
• You understand the restaurant industry is evening and weekends
• You understand "Hospitality"

Compensation:

• Salary
• Benefits
• Bonus/gratuity