In-Room Dining Server

Location: 111 Princes' Boulevard, Toronto, Ontario

POSITION: In-Room Dining Server

Reports to: In-Room Dining Manager & F/B Management

Primary Role

You will be a dynamic, professional, front of house person with excellent inter-personal skills, strong emotional balance, possessing a teamwork spirit and be well presented. You will be required assemble Food & beverage orders, to serve guests within their rooms, settle all payments made by guests and balance your cash float at the end of your shift. As you will serve guests within the privacy of their rooms, professional discretion is a vital aspect of this position. You will be methodical and quick as to reduce the amount of time that we are in the guest personal space. Room service attendants must have excellent people skills in order to communicate politely and professionally with guests and determine whether guests have everything they need during their hotel stay. They must pay attention to detail in order to deliver precisely what the guest has ordered.


  • Has the ability to provide guests with their orders in a timely and organized fashion
  • Check for quality and presentation to designated F&B standards for all items prior to delivering/serving
  • Ensure accurate information is communicated at all time, keeping in mind personal preferences and/or dietary restriction or allergens
  • Deliver consistently outstanding service
  • Is pleasant and courteous with all guests
  • Works with all team members in a professional and courteous manner
  • Is an independent, self-motivated individual who works well alone or in a team
  • Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices
  • Appropriate uniform and name badge to be worn at all times
  • Ensure all empty trays are picked up in order to keep the hotel presentable
  • Perform any general cleaning tasks assigned by the Manager
  • Is able to remain calm under stressful situations
  • Understand and follow Emergency/Fire Procedure responsibilities within the hotel
  • Must be physically fit: able to lift up to 50 lbs, bend, twist, reach above head
  • Must be able to pass a criminal record check
  • Must be available to work evenings and weekends
  • Possibly assist with service in other venues
  • Stocking supplies in the Room Service area
  • Cleaning all service equipment
  • Must have proficient knowledge of English language
  • Previous experience with a P.O.S. system an asset
  • Obtains Smart Serve certification

You will be required to sign the company’s Cash Handling Policy and adhere to all standards therein

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only duties to be performed by the employee in this position. In our employees, we look for a passion to anticipate and meet our guests’ needs and an insatiable desire to attain the highest levels of quality and service in all areas of the restaurant.

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