Outlets Manager

Location: 111 Princes' Boulevard, Toronto, Ontario

POSITION: Outlets Manager

Reports to:

Assistant Food & Beverage Outlets Operations Manager, Maxx's Kitchen, Falcon Skybar and Nespresso Cafe at Hotel X Toronto

Direct Reports:

Director of Food Beverage


The Assistant Outlet Manager is primarily responsible and accountable for the management for his/her outlet. the training and conduct of all service management, service staff, as well as offering the highest level of service to our guests as specified in our operating procedures set forth by the Company. His/her duties encompass office obligations, including departmental scheduling, costings and inventories. He/she also hires and schedules service employees. The Assistant Outlets Manager may also be involved in the planning of menus for their outlet and other special events. A complete understanding in all relevant national and local laws regarding the restaurant operations, labour codes, and food safety including HAACP regulations, will be needed to ensure that the establishment has exceeded guest expectations and receives high ratings on internal and external audits.

The Outlets Manager will have the opportunity to utilize his/her essential skills and talents to:

  • Establish a positive work environment and an attitude of exceptional guest service and superior food product quality.
  • Supervise food & beverage staff to include recruitment & selection, orientation, training & development, scheduling, management and employee relations, as well as liaise with all chefs.
  • Enforce policies and procedures established by Company Management and all applicable governmental and local health and employment codes.

The Assistant Outlets Manager will consistently maintain a high level of personal hygiene as well as a demonstrate a high standard for uniform, conduct, and business ethics.

As a necessary requirement of this position, the Outlets Manager must have a working knowledge of English as international personnel may fill positions under his/her authority.

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