DEPARTMENT: Front of the House
REPORTS TO: General Manager

Job Description:

• To perform secretarial, clerical, and administrative functions.

Main Duties and Responsibilities:

• Receive, direct, relay, and screen phone and email messages.
• Greet all guests and clients, ensuring they are assisted in a timely manner.
• Answer client inquiries or direct them to the appropriate person (via telephone, email, or in person).
• Book and confirm appointments for Sales Representatives.
• Reserve conference and boardrooms for meetings.
• Maintain a welcoming and neat reception area at all times.
• Ensure the front office is organized and presentable with updated promotional materials.
• Ensure business centre and front desk equipment are fully operational.
• Keep all office supplies fully stocked.
• Maintain Function Books with up-to-date holds and bookings.
• Ensure sales folders and associated materials are always stocked and properly prepared.
• Create and print all function and room directional signage.
• Complete reservations and ticket sales for events (e.g., Easter, Mother’s Day Brunch, New Year’s Eve).
• Ensure the front office coffee station is stocked and functional.
• Keep reception staff informed of company practices, events, and updates.
• Perform all other duties as assigned.

Qualifications and Expectations:

• Ontario Secondary School Diploma or equivalent.
• Excellent oral and written English communication skills.
• Strong customer focus with excellent interpersonal skills.
• Ability to multitask effectively.
• Exceptional organizational skills.
• Ability to problem-solve and handle stressful situations.
• Creative and trend-aware mindset.
• Proficiency in computer applications, including Microsoft Office, Excel, and Word.
• Availability for event-based scheduling, including evenings, weekends, and early openings, with a two-week schedule planned with the General Manager or Assistant GM.