DEPARTMENT: Front of the House 
REPORTS TO: General Manager

Overall Objectives:

• The Event Logistics Manager is responsible for all final detailing to ensure the event is executed properly as per the clients’ requests.

Responsibilities:

• Ensure that the client’s vision is executed properly in accordance with venue rules and high logistics standards.
• Upsell products for higher revenue (stations, bars, chairs, ice sculptures, etc.).
• Take direct and final responsibility for all event operational details for the sales managers team.
• Handle general administrative duties including file processing, billing, and updating files up until the event day.
• Collect final payments.
• Close and archive all files.
• Conduct business with clients in person and over the phone.
• Create reports and agendas for staffing and ordering to ensure the event is executed to its full potential.
• Attend the day of the function as the liaison between the client and operations.
• Set up client items such as bonbonniere, favors, menus, seating cards, and other materials.
• Update all departments involved with events regarding last-minute or final changes.
• Design and produce room setup diagrams in coordination with audio visual teams and/or external vendors.
• Attend weekly function meetings and pre-con meetings before all events.
• Build relationships with clients and vendors to ensure repeat business and customer satisfaction.
• Ensure all vendors sign in and out, understand liability for damages, and follow delivery policies without exception.
• Coordinate rehearsals with clients.
• Coordinate special venue events such as Easter, Mother’s Day, and New Year’s Eve.

Extra Tasks as Needed:

• Answer phones and book appointments.
• Show the venue to existing and potential clients.