The Banquet Captain/Room Manager

Location: 6250 Highway 7, Vaughan Ontario

Posted date: January 09, 2023

The Banquet Captain /Room Manager

  • Reports to the Operations Manager and General Manager
  • Supervises all service staff during the set-up, execution and tear down of all events

Ensures the 5 Star Service practises are upheld at all times, by all staff:

  • First impressions
  • Pride & professionalism
  • Knowledge
  • Attentiveness
  • Teamwork
  • Accountability

Job Description

Roles & Responsibilities

  • Practises & implements a culture of "5 Star Service"
  • Immediate supervisor for all service staff
    • Manually signs in/out all service staff
    • Sends Banquet Servers & Coat Check Attendants on scheduled breaks, ensuring proper coverage is in place
  • Leads set up of guest tables & food stations
    • Includes set up of tables, chairs & side stands
    • Ensures all necessary table centres are placed at each table¬†
    • Pre and post party food station set up
  • Holds pre-function briefing for all staff
  • Introduces themselves to & checks-in with client on regular basis
  • Addresses any concerns that the client may have (bringing these concerns to upper management if necessary)
  • Communicates with the Operations Manager & Executive Chef to call service times
    • Leads service within their assigned room ¬†
  • Ensures halls are maintained at all times
    • Clearing of dirty dishware, glassware & empties (wine, water)
  • Leads tear down of the function
    • Includes all food stations & guest tables
    • Removes linens and drops them off in designated areas
    • Stacks & stores chairs
    • Ensures kitchen is clean
  • Provides post function notes & staff hours to Staff Manager immediately following each function

Attends mandatory 5 Star Service Training Sessions

Required Skills

  • Speaks clear and fluent English

Qualifications and Education Requirements

SMART serve certification
Ability to lift 30lbs.

Apply & Upload Resume

Please complete the form below to upload your cover letter and resume.

Cover letter and resume should be combined as one file. Supported format are PDF or Word Document.