The Banquet Captain /Room Manager

• Reports to the Operations Manager and General Manager
• Supervises all service staff during the set-up, execution and tear down of all events

Ensures the 5 Star Service practises are upheld at all times, by all staff:

• First impressions
• Pride & professionalism
• Knowledge
• Attentiveness
• Teamwork
• Accountability

Job Description

Roles & Responsibilities

• Practises & implements a culture of "5 Star Service"
• Immediate supervisor for all service staff
• Manually signs in/out all service staff
• Sends Banquet Servers & Coat Check Attendants on scheduled breaks, ensuring proper coverage is in place
• Leads set up of guest tables & food stations
• Includes set up of tables, chairs & side stands
• Ensures all necessary table centres are placed at each table 
• Pre and post party food station set up
• Holds pre-function briefing for all staff
• Introduces themselves to & checks-in with client on regular basis
• Addresses any concerns that the client may have (bringing these concerns to upper management if necessary)
• Communicates with the Operations Manager & Executive Chef to call service times
• Leads service within their assigned room  
• Ensures halls are maintained at all times
• Clearing of dirty dishware, glassware & empties (wine, water)
• Leads tear down of the function
• Includes all food stations & guest tables
• Removes linens and drops them off in designated areas
• Stacks & stores chairs
• Ensures kitchen is clean
• Provides post function notes & staff hours to Staff Manager immediately following each function

Attends mandatory 5 Star Service Training Sessions

Required Skills

• Speaks clear and fluent English

Qualifications and Education Requirements

SMART serve certification
Ability to lift 30lbs.